Refund policy

RETURN & REFUND POLICY

Last updated: August 2, 2026

1. RETURN WINDOW
For eligible retail stock orders, you may request a return within 30 days after receiving the item.

2. RETURN ELIGIBILITY
The item must be unused, unwashed and in the same condition in which it was received, with any tags and original packaging. A receipt or other proof of purchase is required.

3. HOW TO REQUEST A RETURN
Contact us before sending an item back. Include the order number, the item you wish to return and the reason for the request. If the return is accepted, we will provide return instructions. Items sent without prior authorization may not be accepted.

4. RETURN SHIPPING AND FEES
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping. We recommend using a trackable service. We do not charge a restocking fee. Original shipping charges are not refundable unless required by applicable law or expressly agreed in writing.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect the order after delivery and contact us promptly if an item is damaged, defective or incorrect. Include the order number and clear photographs when relevant so we can review the issue and provide an appropriate remedy.

6. NON-RETURNABLE ITEMS
Custom, personalized, made-to-order or private-label products cannot be returned unless defective, damaged or incorrect. Used or washed bedding, gift cards and items marked final sale are not returnable except where applicable law provides otherwise.

7. EXCHANGES
The quickest way to obtain a different eligible item is to complete an approved return and place a new order. Contact us if you need help.

8. REFUNDS
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time. If more than 15 business days have passed after approval, please contact us.

9. WHOLESALE AND CUSTOM ORDERS
Returns, cancellations and remedies for wholesale, OEM, ODM and private-label orders are governed by the written quotation or order agreement.

10. CONTACT
YINBO Bedding
Legal Company Name: Guangxi Yinbo Textile Co., Ltd. (广西垠帛纺织有限公司)
Registered Business Address: Warehouse No. 26, No. 51 Weizilu Road, Weizilu Community, Xixiangtang District, Nanning, Guangxi 530007, China
Email: yinjuangong@gmail.com
Phone: +86 18178112501
WhatsApp — International Sales: +84 392 951 508
Support page: https://yinbobedding.com/pages/contact